Support
Need help with Privora? The fastest way to reach us is email:
We usually reply within a couple of days.
Frequently asked questions
I forgot my passcode. Can you recover my data?
No — and that's by design. Privora has no account and no server, so there is nothing we
can reset. If Face ID / Touch ID is enabled, you can still unlock the app with it and set
a new passcode in Settings. Otherwise the data cannot be recovered.
Is my data backed up to the cloud?
No. Everything lives only on your device. The vault's encryption key never leaves the
device it was created on, so vault contents can't be moved to another phone via backup.
How do I change my passcode?
Unlock the app, open Settings (gear icon), and choose Change Passcode.
How many photos can one item hold?
Up to two — tap either photo slot when adding or editing an item.
Why did the app lock itself?
Privora auto-locks when you leave the app (configurable in Settings) and after several
wrong passcode attempts it adds a short cooldown, like the iPhone lock screen.
How do I delete everything?
Settings → Clear All Data permanently erases all items, photos, and your passcode.
Deleting the app does the same.
Report a problem
Found a bug or have a feature request? Email nagy.leonard@icloud.com with your iOS version and a short description. Screenshots help (just make sure they don't show anything you'd rather keep private).